The UPS Store
Business Services · Shipping & Packing
Description
What is The UPS Store?
The UPS Store, founded in 1980, is a leading franchise brand specializing in shipping, printing, and business services. Known for its convenience, reliability, and strong customer trust, The UPS Store offers franchisees a proven business model, extensive training, and ongoing support to thrive in the growing business services industry.
- 5,234+ locations nationwide network
- 44 years proven business model since 1980
- Established UPS brand recognition
- Multiple revenue streams: shipping, printing, mailboxes
- Comprehensive franchisor support system
- Locally owned and operated business model
Location Analysis
Where The UPS Store wins
The franchise's average rating of 3.3 out of 5 across numerous customer reviews indicates room for operational improvement, though select locations like the Portage, Michigan store demonstrate excellence potential. This variance suggests that location-specific factors and management quality significantly impact performance.
Ideal locations typically feature proximity to business districts, residential areas with high concentrations of home-based businesses, and areas with strong small business presence. Success factors include visibility from major thoroughfares, adequate parking, and demographic indicators such as higher education levels and median household income.
Expansion opportunities exist particularly in underserved markets within the current multi-state footprint, with potential for growth in secondary markets near existing successful clusters. Prospective franchisees should focus on areas with growing business populations, strong e-commerce activity, and limited competition from other shipping service providers.
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Financial Analysis
The numbers behind The UPS Store
Established in 1980 with 5,234 units, The UPS Store demonstrates exceptional system maturity and market penetration after 44 years in business. This extensive network provides significant operational infrastructure, proven business systems, and brand recognition advantages. The large unit count indicates strong franchisor support capabilities and established vendor relationships.
The business services industry benefits from consistent demand across economic cycles, as businesses require shipping, printing, and mailbox services regardless of market conditions. However, the franchise faces competitive pressure from digital alternatives and direct shipping options. The reported gross revenue of $721,274 falls below the sub-sector average of $1,196,310, though this may reflect varying market conditions and operational factors.
Ideal investors should possess substantial liquid capital given the premium investment requirements, along with retail management experience and customer service orientation. The business model requires hands-on operational involvement and staff management capabilities. Territory protection and established brand recognition provide competitive advantages, while the comprehensive service offering enables multiple revenue streams.
Financing partners
Vetted partners, tailored to franchisees
Your Franzy advisor can connect you with these partners later in the process — competitive rates, specialized in franchise financing.
FranFund
CRF USA
Nonprofit SBA lender; provides financing for franchise acquisitions, startups, and expansion.
First Bank of the Lake
Pension Pros
FDD Item 7
Initial investment range
Per FDD Item 7, total initial investment ranges from $209,195 to $495,945. The midpoint $352,570 is what most franchisees report at signing — financing typically reduces cash-at-close by 80–90%. Knowing the investment range helps you plan confidently and ensure you're fully prepared to make the leap.
FDD Item 19
Average gross sales
According to Item 19 of the Franchise Disclosure Document, The UPS Store has an average gross revenue of $721K. (Note: This information is based on the latest FDD in our records. Please review the Franchise Disclosure Document (FDD) and confirm this information directly with the brand. We make no claims of accuracy for the information presented.)
Growth over time
Franchise footprint
2024 Franchise Disclosure
FDD documents
Below are items 2, 3, 4, 7, 11 and 19 for The UPS Store's 2024 FDD. The complete FDD is delivered to you directly by the franchisor, per the FTC Franchise Rule.
Connect to download Items 2, 3, 4, and 11 — direct from the franchisor.
Buyer FAQs
Frequently asked questions
The initial investment for a The UPS Store franchise typically ranges between $209,195.00 and $495,945.00. This includes the franchise fee, equipment, real estate, and other startup costs. To get a detailed breakdown and better understand the financial requirements, we recommend scheduling a call with the Franzy team. We'll walk you through the specifics and answer any questions you might have. For more detailed information, refer to the financial sections of the FDD.
Disclaimer. The information provided on this page is based on the latest Franchise Disclosure Document (FDD) that is publicly available and that we have on record, which was issued in 2024. This information is for informational purposes only and is not intended to constitute legal, financial, or business advice. We make no guarantees or claims regarding the completeness or accuracy. For the most current and detailed information, we recommend consulting the franchisor directly for the most recent FDD and regarding any questions that you may have about the information provided.
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