911 Restoration

911 Restoration

Information based on 2024 FDD

Home Services · Residential Restoration

Investment min
$124K
Total: $124K–$247K
Avg gross revenue
$950K
Unit-level, 2024
Franchise fee
$49K
Per current disclosure
Royalty
3% - 9.5%
Locations
322
Franchising since 2007

Description

What is 911 Restoration?

911 Restoration stands as a leading force in the residential restoration industry, providing critical emergency services to homeowners facing water damage, mold remediation, and disaster recovery challenges. Since 2003, they have built a reputation for rapid response times and comprehensive restoration solutions that help property owners recover from unexpected disasters.

What sets 911 Restoration apart is their 'Fresh Start' approach to every project. Their technicians are not just skilled professionals; they're compassionate problem-solvers who understand the stress and anxiety that comes with property damage. Available 24/7/365, their teams typically arrive within 45 minutes of an emergency call, equipped with state-of-the-art technology and expertise to handle everything from flood damage to mold removal.

The franchise has developed a systematic approach to restoration that includes thorough assessment, water extraction, drying, dehumidification, and complete property reconstruction when necessary. Their technicians are IICRC certified and undergo continuous training to stay current with the latest restoration techniques and technologies.

Beyond their technical capabilities, 911 Restoration has earned praise for their transparent communication and customer-first mindset. They work closely with insurance companies, provide detailed documentation, and keep property owners informed throughout the restoration process. Their commitment to turning disaster situations into opportunities for property improvement has helped thousands of homeowners transform crisis into renewal.

For entrepreneurs interested in the restoration industry, 911 Restoration offers a proven business model with comprehensive training, marketing support, and ongoing operational guidance to help franchise owners succeed in this essential service industry.
  • Above-average revenue in restoration sector
  • Lower entry cost than competitors
  • 45-minute emergency response guarantee
  • 328 successful units nationwide

Location Analysis

Where 911 Restoration wins

911 Restoration demonstrates strong national coverage with widespread presence across numerous states, showing particular strength in coastal and high-population regions. The company maintains a robust presence in California, while Texas, Michigan, New York, and Florida each show significant market penetration, indicating successful adaptation to diverse market conditions. The franchise's impressive 4.67 average rating across thousands of customer reviews suggests consistent service quality nationwide.

The notable concentration in disaster-prone coastal states (CA, TX, FL) and areas with aging infrastructure (MI, NY) reveals a strategic approach to market selection. This positioning allows franchisees to capitalize on both natural disaster response and routine restoration needs. Notable expansion opportunities exist in the Mountain West and Upper Midwest regions, where severe weather events and seasonal property damage create steady demand.

Ideal locations for new franchisees should target metropolitan areas with: 1) high property values, 2) aging housing stock (30+ years), 3) exposure to severe weather events, and 4) population density exceeding 100,000 within a 25-mile radius. The franchise's strong presence in diverse climates demonstrates adaptability to various market conditions, though success appears highest in regions with both natural disaster risk and substantial residential development.
Total US locations
328
Franchise units
322
Corporate locations
6
Avg. sq. footage
N/A

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Financial Analysis

The numbers behind 911 Restoration

Avg gross revenue$950,225
Investment range$123,600 – $246,900
Investment midpoint$185,250
Brand fund1%
Royalty3% - 9.5%
Franchise fee$49,000
Min. net worth
Min. liquid capital
911 Restoration presents a compelling investment opportunity in the residential restoration sector, with an initial investment range of $123,600 - $246,900, notably lower than the sub-sector average of $157,242 - $319,094. This competitive entry point, combined with gross revenue of $950,225 (exceeding the sub-sector average of $917,951), suggests strong profit potential.

The franchise's network of 328 units demonstrates proven scalability and market validation. The 24/7 emergency service model creates multiple revenue streams through water damage restoration, sanitization, and reconstruction services. ROI potential is enhanced by the essential nature of restoration services and the franchise's rapid response guarantee.

Key success factors include location selection in areas prone to water damage, strong emergency response capabilities, and effective local marketing. The IICRC certification requirement ensures service quality while potentially increasing operational costs. Working capital requirements typically represent 30-40% of the initial investment, covering equipment, training, and marketing.

Market trends favor this investment, with climate change increasing severe weather events and aging infrastructure creating steady demand. The franchise's established protocols and CDC/EPA compliance position it well for continued growth. However, success depends heavily on operational efficiency and maintaining the 45-minute response time guarantee.

Ideal investors should have strong operational backgrounds, crisis management skills, and sufficient capital reserves for emergency equipment and staffing. The business model particularly suits owner-operators with experience in construction, emergency services, or property management.
Did you know? Starting your own 911 Restoration franchise - a leading disaster cleanup and property restoration business - requires a total investment between $123,600 and $246,900, which includes the $49,000 franchise fee and covers everything from specialized equipment and vehicles to initial marketing and working capital needed to help homeowners recover from water damage, fire damage, and other emergencies in your territory.

Financing partners

Vetted partners, tailored to franchisees

Your Franzy advisor can connect you with these partners later in the process — competitive rates, specialized in franchise financing.

FranFund

Lender

CRF USA

Nonprofit SBA lender; provides financing for franchise acquisitions, startups, and expansion.

Lender

First Bank of the Lake

Lender

Pension Pros

Lender

FDD Item 7

Initial investment range

$124K–$247K
Most common
$123,600
Minimum
$185,250
Midpoint
$246,900
Maximum

Per FDD Item 7, total initial investment ranges from $123,600 to $246,900. The midpoint $185,250 is what most franchisees report at signing — financing typically reduces cash-at-close by 80–90%. Knowing the investment range helps you plan confidently and ensure you're fully prepared to make the leap.

FDD Item 19

Average gross sales

$2M$1M$900K$600K$300KN/A
$998K
$950K
2022
2023
2024
Avg
$649K
YOY change (2023 -> 2024)
-5%

According to Item 19 of the Franchise Disclosure Document, 911 Restoration has an average gross revenue of $950K. (Note: This information is based on the latest FDD in our records. Please review the Franchise Disclosure Document (FDD) and confirm this information directly with the brand. We make no claims of accuracy for the information presented.)

Growth over time

Franchise footprint

+19% YoY
400320240160800
2017
2018
2019
2020
2021
2022
2023
2024
328 units open as of 2024 FDD+52 in last 12 mo

2024 Franchise Disclosure

FDD documents

Below are items 2, 3, 4, 7, 11 and 19 for 911 Restoration's 2024 FDD. The complete FDD is delivered to you directly by the franchisor, per the FTC Franchise Rule.

Estimated initial investment
FDD Item 7 · PDF
Financial performance representations
FDD Item 19 · PDF
Members-only items
Executive team
FDD Item 2 · PDF
Litigation
FDD Item 3 · PDF
Bankruptcy
FDD Item 4 · PDF
Franchisor assistance
FDD Item 11 · PDF
Members only
Unlock the 2024 FDD

Connect to download Items 2, 3, 4, and 11 — direct from the franchisor.

Buyer FAQs

Frequently asked questions

The initial investment for a 911 Restoration franchise typically ranges between $123,600.00 and $246,900.00. This includes the franchise fee, equipment, real estate, and other startup costs. To get a detailed breakdown and better understand the financial requirements, we recommend scheduling a call with the Franzy team. We'll walk you through the specifics and answer any questions you might have. For more detailed information, refer to the financial sections of the FDD.

Disclaimer. The information provided on this page is based on the latest Franchise Disclosure Document (FDD) that is publicly available and that we have on record, which was issued in 2024. This information is for informational purposes only and is not intended to constitute legal, financial, or business advice. We make no guarantees or claims regarding the completeness or accuracy. For the most current and detailed information, we recommend consulting the franchisor directly for the most recent FDD and regarding any questions that you may have about the information provided.

911 Restoration
911 Restoration
$950K avg revenue · 322+ US franchises

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